Our service package is applicable to MakerBot 3D printers and scanners that are no longer covered by the warranty.
Our price structure is simple:
Spare parts: To be determined during consultation.
*Transport is only applicable if you prefer house calls by the technicians.
You can also choose to drop off your machines at our office.
Please call us at 65 6552 7211 or email firstname.lastname@example.org to let us know what you need!
MakerBot’s Limited Warranty
This Limited Warranty applies to new and refurbished MakerBot hardware devices (MakerBot Replicator 2 Desktop 3D Printer, MakerBot Replicator 2X Desktop 3D Printer, MakerBot Digitizer, MakerBot Replicator Mini Compact 3D Printer, MakerBot Replicator Desktop 3D Printer, MakerBot Replicator Z18 3D Printer) (the “Products”) and applies to the MakerBot Smart Extruder (the “Smart Extruder”) sold outside of the European Union, Iceland, Liechtenstein, Norway, or Switzerland after January 1, 2014.
(A) Warranty MakerBot represents and warrants to the first End-User of original Products that the Products shall materially conform to MakerBot’s published specifications in the user manual, subject to the terms and conditions below.
(B) For a warranty claim to be valid (i) notification must be made before the end of the Warranty Period, as defined below; (ii) conform to any additional stipulations of the Warranty Period, as defined below; (iii) must be substantiated with original proof of purchase, including the serial number of the Product(s).
(c) Claim Handling (i) the remedy shall be repair or replacement of the non-conforming hardware Product or part(s) of hardware Product in a commercially reasonable time by MakerBot or its authorized representative as solely determined by MakerBot or its authorized representative; (ii) MakerBot shall bear the cost of repair and/or replacement and the shipping costs incurred therein provided, however, that the return is authorized via an RMA number and return instructions are followed; (iii) replacement parts or Products will either be new or refurbished and will be furnished on an exchange basis. If defective Parts are not returned, MakerBot shall bill for parts. All replaced parts or Products become the property of MakerBot. Consumable parts not covered are: MakerBot filament, SD card, and build plate. (“Consumables”, defined as disposable items, parts or components of the Product which are inherently subject to deterioration and wear out during the normal operation of the Product.)
(d) Warranty Period Six (6) months after the date of the first delivery of Product to first End-User except that Smart Extruders shall only be replaced by MakerBot without cost to End-User during the first ninety (90) day period after the date of the first delivery of Product or Smart Extruder (“Warranty Period”).
(e) Exclusions The limited warranty obligations do not cover physical damage sustained from improper handling during shipping as well as normal wear and tear in use of Product. The limited warranty shall be voided if alleged Product failure was caused in whole or part by (i) improperly or incorrectly performed modifications, alterations or repair; (ii) parts or Consumables were installed and used that were not certified or approved by MakerBot or its designated representative, including without limitation the use of filament not from MakerBot; (iii) unusual physical or electrical stress; (iv) abuse, misuse, accident, neglect; (v) exposure to moisture, flooding, fire, electrical problems associated with incoming power or other acts not the fault of MakerBot; (vi) not adhering to MakerBot’s recommended maintenance procedures or failure to comply with Product instructions and/or documentation; (vii) to the extent allowed by applicable law, the Product has been removed from the country or region where it was originally sold by MakerBot or its designated representative. No coverage under the Limited Warranty will exist if MakerBot was not notified of the alleged defect or malfunction prior to the expiration of the Warranty Period. MakerBot shall make the final determination as to the existence and cause of any alleged defect.
(f) How to get warranty service To make a claim under this Limited Warranty, please contact the authorized seller where the Product was purchased, or, contact MakerBot Support (“Support”) via webform http://www.makerbot.com/support/submit-a-case/. Support is available 9am to 6pm EST Monday through Saturday.
(g) Limitations/Disclaimers THIS LIMITED WARRANTY IS THE END-USER’S SOLE AND EXCLUSIVE REMEDY AGAINST MAKERBOT WHERE PERMITTED BY LAW. EXCEPT FOR THIS LIMITED WARRANTY, MAKERBOT MAKES NO OTHER WARRANTIES WHETHER EXPRESS OR IMPLIED BY LAW, COURSE OF DEALING, COURSE OF PERFORMANCE,USAGE OF TRADE OR OTHERWISE, WITH REGARD TO THE PERFORMANCE OF ANY PRODUCT. WITHOUT LIMITATION OF THE FOREGOING, ALL IMPLIED WARRANTIES, INCLUDING WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, ARE HEREBY EXCLUDED. MAKERBOT WAIVES ALL LIABILITY FOR ANY INDIRECT, INCIDENTAL, COLLATERAL, EXEMPLARY, PUNITIVE, SPECIAL OR CONSEQUENTIAL DAMAGES, INCLUDING LOSS OF USE OR LOSS OF PROFITS, EVEN IF MAKERBOT HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH CLAIMS OR DAMAGES.
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